Services
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Unrivalled Customer Focussed Consulting and Services
Blending our Managed Document Consulting portfolio with our extensive range of Business and Professional Services and industry-leading Maintenance Services empowers Gestetner to add value to businesses at every level.
From the initial proposal through to implementation and on-going management, we assure that our world-class hardware and software products will continue to operate seamlessly and reliably. This leaves our customers free to focus on their everyday activities, confident in the knowledge that a tailor-made document solution from Gestetner will continue to deliver improved productivity, workflow efficiency and cost control benefits.
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Consultancy Services
- Increase organizational efficiency by a more efficient utilization of output Devices
- Evaluate organizations output needs, workflow & existing devices
- Recommend solution for cost efficient hardware for optimum utilization
- We compare two values:- current customers expenses and future expenses after solution implementation – optimum return on investment
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Outsourcing and facilities management
- Single point source for all output devices viz. MFP’s color MFP’s, Printers, Faxes & color printers etc.
- All-in-one service, annualized billing -3/5 years rate contracts
- Total management of device and outputs
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Managed Document Consulting
The key to effective business partnership is trust, which is why our Managed Document Consulting portfolio is focused on bringing a better quality of service to each and every customer. We deliver long-term business value, with speed and efficiency by gaining essential insight into your organization. We work together to develop a thorough understanding of your business using proven methodologies and share our expertise of market leading technology through our proprietary tools and consultative approach. We empower you to make smart business decisions based on the best information and advice available. The result is a Total Document Solution, more productive and secure than ever before, achieving tangible cost benefits and allowing you to focus on your core business. Managed Document Consulting
Managed Print Services
Achieve measurable savings by streamlining your document environment to deliver tangible cost, quality and productivity benefits, with our Managed Print Services. You may be surprised at how much organizations spend on document output and the potential savings that can be made. Industry experts estimate organizations spend up to 3% of their revenue on document output. Actively managing printer, copier and fax fleets can save up to 30% of this spend*. (*Gartner: “Hype Cycle for Printing Markets and Management, 2006” Cecile Drew et al., Publication Date: 11th July 2006).
Office Consulting Services
Optimize your document output environment and realize significant cost savings with our Office Consulting Services. By gaining total visibility of your document output costs you can reduce Total Cost of Ownership with a new productive and reliable solution that perfectly matches your business needs. With our innovative and market-leading technology your new fleet will give you the confidence to release valuable time and resources to focus on your core business.
Remote Management Services
Empower your organization to make smarter business decisions with Remote Management Services. By capturing accurate and reliable information with our intelligent web portal and releasing valuable time and resources through automated device management, your company will be able to focus on its core business. Remote Management Services gives you the vital insight you need to optimize your document environment.
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Business & Professional Services
Significant advantage can be created by ensuring your document environment is in tune with your business – essential in this highly competitive ‘information age'. We know that every customer is different and that there can be no ‘one size fits all' approach to implementing hardware or software. We are dedicated to providing Business & Professional Services - working in partnership with you to maximize return on investment and ensure your document solutions are available to all of your people all of the time. Business and Professional Services
Delivery, Installation & Configuration
"Benefit from our advanced technology from Day One, without disruption to your working environment" With one of the largest field based service teams in Europe, we ensure that products are delivered, configured and installed quickly and discretely, so you can take advantage of your new document environment from Day One.
Training
"Educate your staff to get the best from our products” Your employees need to know how to use our products efficiently so they can focus on their daily activities. We train End-Users, Key Operators and Administrators to thoroughly understand our products and how they can improve document workflow. We focus on helping your employees achieve maximum productivity, which in turn reduces Total Cost of Ownership.
Maintenance, Support & Management
“Achieve maximum availability of your document solutions environment” Remote and on-site support services ensure that your products are kept in optimum condition, maximizing the availability of your document solutions to the highest standard, so you can focus on your core business.
Development
“Tailor products to your unique business needs” We understand that every business has individual requirements, often requiring products to be tailored to meet specific needs. Our development teams will customize our own products, providing integration or interfacing to third party products. This approach ensures a precise fit with your unique processes and infrastructure.
Project Management
"Deliver on-time and within budget" Project Management underpins everything we do, from implementation to on-going account management. We focus on understanding your business from the inside out to ensure that we always meet your business requirements and exceed your expected quality standards.
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Maintenance Services
Maintaining maximum availability of your document output devices will empower your people and help them to perform effectively. Our innovative technologies and highly skilled teams can provide exactly the right blend of sophisticated on-line support tools and maintenance systems that will help you maintain business continuity and profitability. You can rest assured that we can be on call for you, providing the powerful, responsive and streamlined Maintenance Services you need to help keep your business running at peak efficiency. Maintenance Services
@Remote Technology
This innovative technology removes the need for customers to perform the time consuming exercise of manually gathering and sending meter readings to Gestetner. Selected products can now collect and transmit this information automatically, via a secure Internet connection, for accurate and timely billing. This technology can also identify potential product problems and where appropriate apply fixes remotely, leading to increased product availability.
On-line Technical Support
To keep your products operating at peak performance, our on-line technical support provides 24/7 self-help access to our global knowledge databases and downloads. These are not just FAQ pages, but interactive systems that allow users to enter basic queries and receive simple, step-by-step instructions on how to resolve the problem. Our extensive and regularly updated download support centre is available for users requiring the latest print drivers and associated information.
Customer Support Centre
Regular contact with our customers is of vital importance. We use advanced call centre systems to provide a professional service. Our fully trained call centre teams use global knowledge bases to diagnose the problem and decide the most appropriate course of action. Where possible, we can resolve your problem straight away. Alternatively, your call is passed to our help-desk who will either resolve the problem over the phone or arrange for one of our fully trained Service Engineers to visit your site, depending on the Service Level Agreement in place.
Technical Support Centre
Highly-skilled and fully trained technical teams are available to work on your more complex or advanced technical queries. With full information and the latest tools at their fingertips, they will resolve your problem as quickly as possible. Our Technical Support Centre also manages the escalation of your call from initial logging through to resolution.
Flexible contracts & Service Level Agreements
Our flexible approach to contracts and Service Level Agreements (SLA) allows us to focus on your unique business requirements, in-house skills and products within your organization. These contracts can include various service options, such as traditional hardware break-fix services through to software and network device support.
On-site Maintenance and Repair
Centred on your needs, we can offer an extensive range of on-site support contracts to deliver maximum product availability. These contracts can cover clauses ranging from time and material, extended warranties and annual maintenance & support through to the provision of permanent on-site personnel.
Technical Skills and Qualifications
All our service personnel are fully trained and certified to work on your products. We run extensive on-going training programmes for our employees utilising the latest technologies and methods. As a major supporter of industry standard certification programmes, we have implemented formal training and personal development plans for employees.